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Meet Your Therapist

Compassionate, evidence-based care for anxiety, stress, panic, and life transitions.

Start Therapy Now

Shannon Wiggins, LCSW 

Position:

Clinical Director​

Specialties:

✓ Anxiety Disorders

✓ Stress Management

✓ Life Transitions

✓ Trauma Recovery

✓ Women's Mental Health

 

“I focus on helping clients manage stress, anxiety, and life’s challenges with tools that truly fit their lifestyle.”

Britney Campbell, LCSWA 

Position:

Adolescent & Young Adult Specialist

Specialties:

✓ Teen Anxiety & Stress

✓ Self-Esteem & Confidence Building

✓ School & Academic Challenges

✓ Life Transitions

✓ Emotional Regulation

 

“I help teens and young adults work through anxiety, self-esteem struggles, and big life transitions.”

Brittany Smith, LCSWA 

Position:

Anxiety, Trauma & Personal Growth Specialist

Specialties:

✓ Anxiety & Stress Management

✓ Trauma & Emotional Healing

✓ Self-Worth & Confidence Building

✓ Relationship Repair & Family Dynamics

✓ Identity, Purpose & Life Transitions

 

“I help adults move beyond shame, self-doubt, and past experiences so they can heal, grow, and build meaningful lives with confidence.”

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How Therapy Can Help

Therapy provides practical tools and support to help
you navigate life's challenges with confidence.

🧠 Reduce Anxiety

Learn practical techniques to calm racing thoughts, manage stress, and regain a sense of control.

❤️ Improve Relationships

Build stronger communication skills, healthier boundaries, and deeper connections with others.

💪 Build Confidence

Strengthen self-esteem, overcome self-doubt, and develop a healthier relationship with yourself.

🌱 Navigate Life Transitions

Receive support through major changes, uncertainty, grief, career shifts, and personal growth.

🛠️ Develop Coping Skills

Gain tools that help you respond to life's challenges in healthy and productive ways.

⚖️ Create Lasting Balance

Develop habits and strategies that support long-term emotional wellness and resilience.

You Don't Have To Figure It Out Alone

Whether you're facing anxiety, stress, or major life
changes, support is available.

Schedule Your Consultation
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Getting Started Is Simple

Starting therapy shouldn't feel complicated. Our process is designed to make getting support simple, comfortable, and personalized from day one.

Step 1: Schedule a Free Consultation

 

Your journey begins with a brief, no-obligation consultation. We'll take time to understand what's bringing you in, answer your questions, and help determine whether Genesis Balance Counseling is the right fit for your needs.

What you can expect:

 

  • A welcoming, judgment-free conversation

  • An opportunity to discuss your goals and concerns

  • Guidance on insurance, scheduling, and next steps

  • Connection with a therapist who aligns with your needs

Step 2: Build Your Personalized Therapy Plan

 

Once matched with a therapist, you'll begin exploring the challenges, patterns, and goals that matter most to you. Together, you'll create a personalized roadmap designed to support meaningful progress and lasting change.

 

Your plan may focus on:

 

  • Reducing anxiety and overwhelm

  • Improving mood and emotional resilience

  • Processing trauma and difficult experiences

  • Strengthening relationships and communication

  • Navigating life transitions with confidence

  • Building healthier habits and boundaries

Step 3: Gain Practical Skills & Create Lasting Change

 

Therapy is more than talking about problems—it's about learning the tools to overcome them. Through evidence-based strategies and consistent support, you'll develop practical skills that help you feel more confident, balanced, and in control of your life.

Our goal is simple:

 

To help you move beyond coping and toward genuine growth, clarity, and emotional wellness.

Your Next Chapter Starts Here

 

You don't have to keep carrying everything on your own.

Whether you're struggling with anxiety, depression, trauma, stress, or a major life transition, support is available—and meaningful change is possible.

Schedule your free consultation today and take the first step toward a healthier, more balanced life.

Testimonials

"I used to wake up dreading the day because of my anxiety. Therapy here gave me the tools to finally feel like myself again."

– Client in Fayetteville

★★★★★

"I was nervous about starting therapy, but from the first session I felt safe and supported."

– Client in Fayetteville

★★★★★

Insurance & Payment Options

Quality mental health care should be accessible and straightforward.

Genesis Balance Counseling works with many major insurance plans and also offers self-pay options for clients who prefer flexibility, privacy, or greater scheduling freedom.

Insurance Plans We Commonly Accept

 

Coverage may vary by clinician, licensure level, and individual plan benefits. Our team can help verify your eligibility before your first appointment.

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We currently work with many plans, including:

  • Blue Cross Blue Shield

  • UnitedHealthcare

  • Carolina Complete Health

  • AmeriHealth Caritas

  • WellCare

  • NC Medicaid

  • Additional plans may be accepted depending on provider participation

Insurance Verification Made Easy

 

Not sure if your insurance covers therapy?

We'll help verify your benefits and explain:

  • Coverage eligibility

  • Copays and deductibles

  • Authorization requirements (if applicable)

  • Estimated out-of-pocket costs

 

Our goal is to help you understand your options before treatment begins—without surprises.

Self-Pay Options

 

Many clients choose to pay directly for therapy services.

Self-pay may offer:

  • Greater privacy and confidentiality

  • More flexibility in treatment planning

  • Freedom from insurance-related limitations

  • Access to clinicians or services not covered by a specific plan

Questions About Coverage?

 

Our team is happy to help you understand your benefits and explore the payment option that best fits your needs.

 

Contact us today for a complimentary consultation and insurance verification.

Frequently Asked Questions

How do I know if therapy is right for me?

If anxiety, stress, relationship challenges, life transitions, or overwhelming emotions are interfering with your daily life, therapy may help. A free consultation can help determine whether our services are a good fit for your needs.

Do you accept insurance?

Genesis Balance Counseling works with many major insurance plans. Coverage varies by clinician and plan. We are happy to verify your benefits before your first appointment.

How soon can I get an appointment?

Appointment availability varies by clinician and specialty. Many clients are able to schedule an initial consultation within days of contacting our office.

What issues do you help with?

Our therapists commonly help clients address: • Anxiety and excessive worry • Stress and burnout • Depression and mood concerns • Trauma and difficult life experiences • Life transitions and adjustment challenges • Self-esteem and confidence issues • Relationship and family concerns

Do you offer virtual therapy?

Yes. We offer secure telehealth sessions throughout North Carolina, allowing you to meet with your therapist from the comfort of your home. In-person sessions may also be available depending on provider availability.

How much does therapy cost?

Costs vary depending on your insurance coverage and the type of services provided. If you are using insurance, we'll help verify your benefits. Self-pay options are also available.

What happens during the first session?

Your first session focuses on getting to know you, understanding your concerns, discussing your goals, and developing a personalized treatment plan. There is no pressure to have everything figured out before you begin.

How do I get started?

Simply click the "Start Therapy Now" button or schedule a free consultation. We'll answer your questions, discuss your needs, and help connect you with the right therapist.

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Genesis Balance Counseling, PLLC 

Providing anxiety, grief, depression, and other mental health counseling and therapy to residents of:

Fayetteville, Hope Mills, Raeford, Spring Lake, Pinehurst, Sandford, Cary, Durham, Raleigh, Charlotte, and all NC.

Specialties include: Counseling for anxiety. Counseling for depression. Counseling for trauma. Counseling for grief.

We are happy to accept the following insurance:

Office Information:
2545 Ravenhill Dr, Suite 102
Fayetteville, NC 28303
​P: 910.708.6025 
​Appointments In-Person or via Telehealth

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